Checklist (current stage)
Verify contact informationblocking
Log first contact attemptblocking
Determine loan purpose
Tasks
Communications
2026-08-05 00:40inbound sms via twilio· delivered
async queue test (synthetic)
AI analysis pending…
Timeline (audit)
2026-08-05 00:45SLA breached in queue entry 01KZ7NT2AVBZ5QW93C0X30KGN2; priority escalated
2026-08-05 00:40Auto-assigned to user-bob via round-robin
2026-08-05 00:40Unverified lead auto-created from unknown inbound sms (twilio)