Checklist (current stage)
Verify contact informationblocking
Log first contact attemptblocking
Determine loan purpose
Tasks
Communications
2026-08-05 00:33inbound sms via twilio· delivered
synthetic
AI analysis pending…
Timeline (audit)
2026-08-05 00:40SLA breached in queue entry 01KZ7NERMWKM4K32ZMS7ZXFXF1; priority escalated
2026-08-05 00:33Auto-assigned to user-alice via round-robin
2026-08-05 00:33Unverified lead auto-created from unknown inbound sms (twilio)