Checklist (current stage)
Verify contact informationblocking
Log first contact attemptblocking
Determine loan purpose
Tasks
Communications
2026-08-05 00:25inbound sms via twilio· delivered
synthetic
AI analysis pending…
Timeline (audit)
2026-08-05 00:30SLA breached in queue entry 01KZ7MZ6MV166BM6Q5QCZ3H61T; priority escalated
2026-08-05 00:25Auto-assigned to user-bob via round-robin
2026-08-05 00:25Unverified lead auto-created from unknown inbound sms (twilio)